Nh Cape Town The Lord Charles Hotel, Cape Town

I had a lovely stay at the hotel, with clean and comfy rooms offering a beautiful green and sea view. The staff was extremely friendly and helpful, making my experience even more enjoyable. However, the dining options were a bit limited. The location, nestled in magnificent gardens on the slopes of the stunning Helderberg mountains, offers a peaceful retreat but may not be the most convenient for exploring Cape Town.

The hotel is nestled in sub-tropical greenery, creating a lovely atmosphere despite the lack of proper shower facilities. The rooms, although clean and nice, were a bit far from the lobby. The staff is always helpful and friendly, although there may be delays in fulfilling requests. The location is superb for exploring nearby attractions and the magnificent Helderberg mountains. The dining offerings are plentiful and delicious, especially the breakfast spread. Overall, a comfortable stay with a few minor inconveniences.

I had a lovely stay at this hotel nestled in magnificent gardens on the slopes of the beautiful Helderberg mountains. The rooms were comfortable and simply furnished, the staff was extremely friendly and helpful, and the location was excellent for exploring the wine region and enjoying the secure parking and beautiful grounds. However, the dining experience could be improved, and the breakfast options were limited.

The hotel is set within magnificent gardens on the slopes of the beautiful Helderberg mountains, offering a relaxing and exploring experience. However, its distant location from Cape Town may not be as convenient for some, with pricey and time-consuming taxi rides into the city. The staff are warm, professional, and efficient, and the conference services are commendable.

I found the hotel to be quite average overall, with a need for refurbishing in the rooms. The TV access in the long corridor was a bit limiting, and the room decor seemed jaded and old-fashioned. However, the service was outstanding, particularly from the front office personnel. The location had its charm with beautiful surroundings, despite being in a conference center. The dining experience was a mix of fabulous meals and cold pastries. The facilities were decent, though some needed renovation.

The hotel's rooms were a mixed bag; while the bed was fantastically comfortable and the housekeeping and laundry service were perfect, the lack of a bath and minimal cupboard space for longer stays were disappointing. The room layout, not matching the reservation description, posed a challenge despite being in two long rows.

The hotel has a convenient through passage to the reception, but the outdated bath and aftermarket hand-held shower were disappointing. The staff seemed more focused on a tour bus arrival than on attending to us, which was a letdown. However, some exceptional team members like Sharmell, Anneline, Fazia, Cone, and Justice stood out for their fantastic service.

Staying at this hotel was a wonderful experience. The rooms were spacious, clean, and had all the facilities I could want, including a small fridge opening out to a seating area. The service was exceptional; the staff, despite looking middle-class in uniform, were extremely friendly, helpful, and eager to provide tips on hidden gems. The location, surrounded by magnificent gardens on the slopes of the Helderberg mountains, was perfect for visiting wine farms and exploring nearby attractions. Dining here was a major highlight, offering a delicious and fulfilling experience.

My stay at this hotel was a mixed experience. The rooms are quite a distance from the reception, so be prepared for some walking. However, the setup in the room was only for one guest, with just one gown and one pair of slippers available. It was a bit disappointing that there was no air conditioning in the room.

I had a mixed experience at the hotel. The rooms were average, but I expected more and found the TV access limited. However, the service was friendly and accommodating even when we checked in late at midnight. The location is excellent for relaxing and exploring the wine region. The dining options were great, catering well for everyone's taste, and the facilities were satisfactory.